Restore an Agents' State on CTI Failure Finesse Gadget

When there is a network glitch or other loss of connectivity to Finesse, agents are placed in a NotReady/Connection Failure state (reason code 50002). Our gadget remembers the last state your agent was in and will immediately reset them to that state when connection is restored.
Save valuable agent time by resetting your agents' state automatically.

Configurable Default State

Not all situations are the same. Configure some agent teams to go back to Ready or another team to go to a specific Not Ready state. Any option possible via the Finesse layout configuration.

Flexible Configuration Options

There are no code changes required in order to make this gadget serve your business needs. All configuration options are changed via the Finesse Layout configuration. Set what state to transition to, set how long to wait before transitioning, set if you want a visual indicator to the agents or not.

Ready to Use in Minutes

There's nothing to install, just upload the gadget to your web server or 3rdpartygadgets folder, update the team's Finesse layout, and you're done.

Completely Seamless

This gadget is completely invisible to your agents and it's always working in the background.

Business No Source Code

$400.99 One Time

  • Unlimited agents.
  • 2 hours of setup support.
  • Mainline CCE and CCX support for 3 years.
  • No developer license.
  • License can't be transferred.

Ready to use in minutes after purchase. No plan to do any development to extend our code.

Purchase

Developer License to modify source code of gadget

$800.69 One Time

  • Full source code for internal development.
  • Unlimited agents.
  • 2 Hours of setup support.
  • Mainline CCE and CCX support for 3 years.
  • License nor code can't be transferred.

Jump start your internal development process or develop a unique feature.

Purchase

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